I'd submitted a ticket to the CM support page but I don't know if/when I'll hear back on that. We were trying to change ownership of our church metrics organization. My boss is transitioning to a new role, so he made me "admin" and then deleted his account. Turns out, that doesn't default my account to "owner". How do I go about making my account the owner account for our organization's page?
Hi Austin! Go to Admin->Organization. On the Owner section there should be a dropdown list that you can select from (look for the down arrow). You will only see admins in that list. If you don't see that, let me know and I can change it for you. - David
For some reason I didn't see this reply! I don't have that option on my Admin>Org page.
It just has spots for Org Name, address, phone, currency, and whether to contribute data.
We can definitely change that for you. You mentioned you started a case, but I don't see you on the CM support side. Perhaps it was mis-routed. Please start a new case here:
David, I submitted one a week ago and haven't heard back. I'm happy to submit another, but would there be someone I could contact directly about the issue?
I believe we already resolved your issue, but for others reading here, we have a new chat support tool. Go to https://support.churchmetrics.com/en/ and click the chat button at the bottom of the screen.
is this a case by case fix or applied to all account users?
Hi Desiree1. If you are referring to the chat tool, it's available to everyone. -David
not referring to the chat tool, but to the change owner option.
The change owner option may only be available to support staff and volunteers. I've been volunteering so long I don't remember. If you need help, contact us on the chat tool and we'll be glad to help!