I was able to make the chat tab the default tab (if chat starts before the service time and so does the video, then when people load the page the schedule was all they saw unless they looked around... most people were just hitting fullscreen).
But... I'd like to edit the .co-chat-overlay-message ... but I can't find it in the files. I can locate it using the dev tools on chrome, though. Anyone know where I can find this string so I can edit the text?