It is unfortunate that the system doesn't always work as designed or expected by the designers and users. However, remember that Life Church is offering this to the world for free, and they don't owe us anything. "Pretty unacceptable" is an overstatement. We are not paying customers who should get a certain level of service. I'm sure they're doing their best, and the fact that they even have a platform to offer, developers to work on it, forums, a helpdesk, etc. is amazing.
I do understand that depending on something to work is important. Perhaps a paid platform would offer a guaranteed uptime or functionality that would work better for you? It may be worth looking into.