The Right Questions

In the church world, you will almost always get feedback. But not all feedback is equal. Finding the right feedback is vitally important. A key to finding the right feedback is asking the right questions.

Here are a few questions that won’t be very effective:

● What did you think of the sermon? (A general question will likely draw a general response.)

● I’m not sure if that song was any good. What did you think? (A leading question will likely draw a less truthful response.)

● Was that program beneficial to you? (People are generally polite. You’re question isn’t likely to solicit helpful feedback.)

Here are some more helpful questions:

● Of all the things we did, what one thing should we change next time? (This specific question is likely to draw a specific result.)

● What one thing was the most helpful to you? What one thing was the least helpful? (By giving a person the opportunity to tell you what they liked first, they might be more likely to offer constructive suggestions next.)

● I really need your help to make a decision. We need to cut 10 minutes off this talk. What part of the content was least helpful to you? (This direct question will certainly get a direct response.)

● What is the one thing you’ll take away from this event? (Limiting the feedback to the one big thing should be valuable.)

What we've learned:

Seeking honest feedback can be difficult, especially when you know the results will sting. The more potent your questions are, the more potent the answers will be. Be direct, be specific, and ask questions that invite honesty, not the ones that gloss over it.

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